Identity Protect
Anti-money laundering regulations have strengthened protections against financial crime. Every bank is legally required to routinely review and verify that the customer information held is up to date.
You may have recently been contacted advising that your loan accounts(s) are due for identity verification with the NAB Identity Protect team.
Identity verification is managed by National Australia Bank (NAB) on behalf of Advantedge (being a subsidiary of NAB).
How you will be contacted
You will be contacted by letter and SMS. You can validate the legitimacy of these formal communications by:
- Checking the contact details on this page against what is listed in your email or letter
- Calling Advantedge’s general line 1300 300 989
To keep you safe, SMS messages from NAB won’t contain any phone numbers or hyperlinks.
How to provide identity details
You can email your identity details, including your certified documents, to customer.identityprotect@nab.com.au
If you have any questions, please call the NAB Identity Protect team on 1300 445 902 (+613 9322 6493 from overseas) and provide the reference number on your letter. Opening hours: Monday to Friday 9am to 5pm AEST/AEDT.
What happens if you don’t verify your details
To comply with our regulatory obligations, if we can’t verify all your details, we may be required to suspend the ability to redraw further funds for any Advantedge account(s) held in your name.
This also applies to any co-borrowers for the loan account(s) that are required to complete identity verification.
If you think you’ll be unable to provide your identity details in time, if you haven’t received our letter(s), or if your account has already been suspended, please contact the NAB Identity Protect team on 1300 445 902 (+613 9322 6493 from overseas).
Where to find more information about what to provide for identity verification
Click here for further details on providing certified documents including who can certify them
Click here for a list of accepted forms of identification
Click here for information about personal identity verification